This Privacy Policy explains how HireHop Software Limited (“HireHop,” “we,” “us,” or “our”) collects, uses, and protects your personal data when you use our software and websites. As a company registered in England and Wales (Company No. 11241806) and based at London North Studios, The Ridgeway, London, NW7 1RP, UNITED KINGDOM, we act as the Data Controller of the personal data we process.
We are committed to protecting your privacy and complying with all applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), and the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).
By using our software and websites (including hirehop.com, hirehop.co.uk, myhirehop.com, and myhirehop.co.uk), you agree to the practices described in this policy.
1. The Personal Data We Collect
We collect and process the following categories of personal data about you:
- Identity and Contact Data: Name, email address, company name, address, and phone number.
- Transactional Data: Information related to your subscription, payments, and billing details. We do not store your full payment card details; this information is securely processed by our third-party payment provider, Stripe.
- Technical Data: Your IP address, browser type, operating system, and other technical information when you access our websites or services. This data is used for security and service quality.
- Usage Data: Information about how you use our websites and software, such as the features you access and your activity within the system.
We do not knowingly collect or process any Sensitive Personal Information, as defined by data protection laws (e.g., race, religion, health data), unless it is voluntarily provided by you and is necessary to perform a service you have explicitly requested.
2. Our Lawful Basis for Processing Your Data
We process your personal data for the following purposes, relying on a specific lawful basis as required by GDPR:
- Performance of a Contract: To provide our software services, manage your account, process payments, and fulfill our contractual obligations to you.
- Legitimate Interest: To improve our services, understand user behavior, and provide you with relevant product updates. We do this in a way that is necessary for our business and does not override your fundamental rights.
- Legal Obligation: To comply with legal processes, respond to government requests, and adhere to court orders as required by law.
- Consent: For sending you certain marketing communications. You have the right to withdraw your consent at any time.
3. How We Share Your Data
We will not sell, rent, or lease your personal data to third parties. We may share your information with trusted third parties who act as our Data Processors to help us operate our business, but only for the purposes described in this policy. These third parties are contractually obligated to protect your data.
- Service Providers: We use service providers such as Amazon Web Services (AWS) for hosting and database management, and Stripe for payment processing.
- Support Partners: We may share your data with our local partners and agents to provide you with local support services.
We may also disclose your personal data to third parties if required by law or to protect our rights, property, or the safety of our users.
4. International Data Transfers
As a global cloud software company, your personal data may be transferred to and stored in countries outside of the UK, the European Economic Area (EEA), and California, specifically within our AWS-hosted infrastructure in Sweden (EU) and the United States (US).
We take all necessary steps to ensure that your data is treated securely and in accordance with this privacy policy. We use appropriate safeguards, such as Standard Contractual Clauses (SCCs), to protect your privacy rights and ensure a legally compliant data transfer. By using our services, you consent to this data transfer.
5. Your Rights Over Your Personal Data
Depending on your location, you have specific rights regarding your personal data.
For UK and EU Residents (GDPR Rights)
- Right to Access: You have the right to request a copy of the personal data we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete data we hold about you. You can also update your information directly within the HireHop software.
- Right to Erasure (Right to be Forgotten): You can request that we delete your personal data when there is no longer a legal basis for us to hold it.
- Right to Object to Processing: You have the right to object to our processing of your personal data where we are relying on a legitimate interest.
- Right to Restriction of Processing: You can request that we temporarily suspend the processing of your personal data.
- Right to Data Portability: You have the right to request that we transfer the personal data you provided to us to another organization or to you, in a structured, commonly used, and machine-readable format.
- Right to Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time.
For California Residents (CCPA/CPRA Rights)
The rights listed below are in addition to the rights available to all users and apply only if you are a California resident.
- Right to Know and Access: You have the right to request a copy of the personal information we have collected about you over the past 12 months.
- Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
- Right to Delete: You have the right to request that we delete any personal information we have collected from you, subject to certain exceptions.
- Right to Opt-Out of Sale or Sharing: You have the right to opt-out of the “sale” or “sharing” of your personal information. While we do not sell your data for monetary value, the CCPA/CPRA’s definitions of “sale” and “sharing” are broad and may include the use of certain third-party analytics or advertising services. To exercise this right, please click the “Do Not Sell or Share My Personal Information” link in our website footer.
- Right to Limit the Use of Sensitive Personal Information: You have the right to limit our use of your Sensitive Personal Information to that which is necessary to perform our services.
To exercise any of these rights, please contact us using the information in Section 9. We may require proof of identity to verify your request.
6. Use of Cookies
We use “cookies” to help you personalize your online experience, for security, and for analytics. A cookie is a small text file that is placed on your hard disk by a web page server. They are essential for the operation of the HireHop rental management system and keeping you logged into the software. By agreeing to use our system, you consent to our use of cookies.
You can manage your cookie preferences through your browser settings, but please note that if you decline cookies, you will not be able to use our software.
7. Data Security and Retention
- Security: We are committed to securing your personal data. We use a variety of security technologies and procedures, including robust encryption (SSL/TLS) and controlled access to data servers behind firewalls, to protect your data from unauthorized access, use, or disclosure.
- Retention: We will retain your data for as long as your account is active. If your subscription is terminated, your account and all associated data will be retained for a period of six (6) months before being securely and permanently deleted. You may request a data export during this period.
8. Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in our practices or for legal reasons. We will post any changes on this page and, where appropriate, notify you by email. We encourage you to review this policy periodically.
9. Contact Information
If you have any questions, comments, or concerns about this Privacy Policy or our data practices, please contact us at:
Email: help@hirehop.com
Post: HireHop Software Ltd, London North Studios, The Ridgeway, London, NW7 1RP, UNITED KINGDOM
Complaints
If you are a UK or EU resident and are not satisfied with our response to a privacy concern, you have the right to lodge a complaint with your relevant supervisory authority. For the UK, this is the Information Commissioner’s Office (ICO), which can be contacted via their website at https://ico.org.uk/. For EU residents, please contact the data protection authority in your country of residence.
If you are a California resident, you may file a complaint with the California Privacy Protection Agency (CPPA).
Updated 16th September 2025